DOCUMENT VERIFICATION

Verify the record behind a letter.

A recipient looking at an unfamiliar formal letter may want to know whether an official record exists for it. Epistles is developing QR verification so that an issued letter can point to a secure reference page. A useful result should make the scope of the check plain, rather than applying an impressive badge to a claim the technology cannot support.

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EPISTLES / DOCUMENT VERIFICATION
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PRACTICAL GUIDANCE

The correspondence workflow in practice.

The code may confirm that an Epistles-issued record exists and has not been revoked. Stronger file-integrity verification requires comparing the actual digital file against a stored fingerprint or validating a digital signature. A printed photograph of a QR code alone does not establish that the surrounding paper was not altered.

Privacy is fundamental. A stranger who scans a QR code should not see a private claim, a recipient address or an unredacted attachment. The interface should show only information that is explicitly approved for public verification.

Imagine receiving a document with a credible logo and a QR code. The sensible next step is not to assume authenticity because the code opens a page with a green tick. A meaningful verification result must show the official host and explain whether it found an issued record, matched an uploaded digital file, or validated a cryptographic signature. Those checks have different strengths. If the document contains a claim about money, legal rights or identity, the recipient should still assess the sender and the circumstances rather than treating a printed code as a universal guarantee.

Epistles should handle invalid and revoked tokens with equally careful language. An expired link, a copied code and a record deliberately withdrawn are not identical events. The public interface can say that a record could not be verified without announcing confidential information about a customer. Automated requests should be rate-limited, and public URLs should avoid exposing sequential identifiers. The verification service will also need accessible instructions for people using screen readers or devices that cannot scan a QR code.

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An example: a recipient follows a printed link

A recipient may encounter the verification journey on paper rather than inside an account. The page they reach needs to identify the official service and explain what is being checked. It should distinguish a recognised record from a comparison involving the exact digital file. The result also needs a useful explanation if the link cannot be used.

Before adding QR verification to a business workflow, decide what information an unauthenticated recipient is allowed to see. The public response should not become a way to retrieve a private case file. Discuss withdrawal, expired links and the support route for an unexpected result as well as the successful check. This public page explains the verification scope. Open the complete QR link on an issued document to inspect its live record on my.epistles.uk.

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What a QR verification code can prove

A QR code on an Epistles-issued document should connect to an official verification page through a high-entropy token. A recipient can check whether Epistles recognises that issued record and, where supported, compare a digital file with the fingerprint retained at finalisation. This can make an unfamiliar letter easier to assess than an unsigned photocopy with no identifying information.

A QR code alone does not prove who physically posted a letter, who read it or whether every word on a printed copy is identical to a stored PDF. The verification response must explain its scope in plain language. It should not disclose addresses, private attachments, case details or a customer's identity simply because a visitor scanned a code.

GOOD TO KNOW

Questions worth asking.

Clear answers about the workflow and its limits. The service described is being developed; availability is confirmed only when a feature is launched and tested.

Does scanning a QR code verify every word on paper?

No. The QR points to a verification record; confirming the exact digital document requires a file comparison or suitable digital-signature check.

Can anyone download the letter after scanning?

Not by default. The public result should disclose only minimum approved information.

What if a code is copied onto another letter?

The code cannot by itself authenticate the surrounding physical paper. Verification should explain the method and limitations.

Can a verification record be revoked?

The proposed design supports explicit revocation states without silently removing historical events.

Will the verification page be searchable on Google?

General guidance can be indexed, but token-specific results should be excluded from search indexing.

Public resources are available now.

The client workspace, document records and QR verification are available at my.epistles.uk. Postal requests start with a quotation. Contact Epistles to discuss your requirements.

CONTACT EPISTLES

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Tell us what you need, who is involved and the outcome you want to achieve. We will discuss the right next step.