An example: a recipient follows a printed link
A recipient may encounter the verification journey on paper rather than inside an account. The page they reach needs to identify the official service and explain what is being checked. It should distinguish a recognised record from a comparison involving the exact digital file. The result also needs a useful explanation if the link cannot be used.
Before adding QR verification to a business workflow, decide what information an unauthenticated recipient is allowed to see. The public response should not become a way to retrieve a private case file. Discuss withdrawal, expired links and the support route for an unexpected result as well as the successful check. This public page explains the verification scope. Open the complete QR link on an issued document to inspect its live record on my.epistles.uk.
What a QR verification code can prove
A QR code on an Epistles-issued document should connect to an official verification page through a high-entropy token. A recipient can check whether Epistles recognises that issued record and, where supported, compare a digital file with the fingerprint retained at finalisation. This can make an unfamiliar letter easier to assess than an unsigned photocopy with no identifying information.
A QR code alone does not prove who physically posted a letter, who read it or whether every word on a printed copy is identical to a stored PDF. The verification response must explain its scope in plain language. It should not disclose addresses, private attachments, case details or a customer's identity simply because a visitor scanned a code.